Customer Support for rtegitero.com Bus Travel Card
Contact Information
We're here to help you with any questions or issues regarding your rtegitero.com bus travel card. Our dedicated support team is available to assist you:
- Phone: +250 788 123 456
- Email: [email protected]
- Hours: Monday - Friday, 8:00 AM - 8:00 PM
Frequently Asked Questions
You can recharge your rtegitero.com bus travel card at any authorized kiosk, through our mobile app, or on our website. Simply select the "Recharge" option, enter your card number, and choose your preferred payment method.
If you lose your rtegitero.com bus travel card, please contact our customer support immediately. We can freeze your account to prevent unauthorized use and issue a replacement card. A small fee may apply for the new card.
You can check your rtegitero.com bus travel card balance in several ways: through our mobile app, on our website, at any card reader in bus stations, or by sending an SMS with your card number to our short code service.
Currently, the rtegitero.com bus travel card is exclusively for bus transportation. However, we're working on partnerships to expand its use for other city services in the future. Stay tuned for updates!
If you encounter a faulty card reader, please note the bus number and route, and report it to our customer support team. You can do this through our mobile app, website, or by calling our support line. Your feedback helps us maintain a high-quality service.
Tips for Using Your rtegitero.com Bus Travel Card
- Always keep your card topped up to avoid any travel inconveniences.
- Register your card online for added security and easy balance management.
- Tap in and out correctly to ensure accurate fare calculation.
- Keep your card in a safe place, separate from magnetic objects.
- Check for any special promotions or discounts available for regular users.